Customer Reviews

Trusted by Travelers from all over the world

Poland

I like reliable delivery and simple return procedure with package tracking. No problems with network coverage during our trip (including remote areas in Japanese Alps). The only problem I had was charging the router. I had to follow a specific procedure to fully charge it (turn off, plug charger in, turn on, turn off). Otherwise the router was charged up only by 10-15% for 6 hours. I had to find out this procedure on my own, because it differs from what was described in leaflets provided by you (the router didn't turn on automatically when charger was plugged in)

Product Ordered:
Pocket WiFi Docomo (500MB/day) 18 Days Rental



Indonesia

Despite thinking that 100 GB will not be enough for every months, turns out it is more than enough for me to use during my stay in Japan The connection is also good and I never encounters any problem The battery can last a day even though I am using it almost a whole day

Product Ordered:
SoftBank Pocket WiFi Unlimited 68 Days Rental



Indonesia

When the data limit is almost reached it already slowed down at 480-490MB, but recieving, using , and returning is easy. I recommend just buying the unlimited data package.

Product Ordered:
Pocket WiFi Docomo (500MB/day) 60 Days Rental



U.S.A.

Easy to use and great battery life! Served us well during our entire trip from Hokkaido to Osaka, would recommend.

Product Ordered:
SoftBank Pocket WiFi Unlimited 40 Days Rental



Belgium

It was simply perfect ! Packed wifi waiting for us at our arrival hotel, with pre-printed envelop to send it back. Always working, efficient battery, perfect !

Product Ordered:
SoftBank Pocket WiFi Unlimited 10 Days Rental



Australia

Great service and product, wouldn’t hesitate to use again, a must have on any trip abroad

Product Ordered:
SoftBank Pocket WiFi Unlimited 15 Days Rental



United Kingdom

Everything was arranged easily. The mobile router was waiting at our hotel on arrival and set up was easy. The Wi-Fi was reliable, even with 4 devices attached to it. Without the router, our time in Japan would have been much more difficult as we used it constantly to check directions and train routes, etc. I would definitely recommend this company and this device.

Product Ordered:
SoftBank Pocket WiFi Unlimited 12 Days Rental



Russian Federation

Quality of connection was very good even in far areas, all the instructions about the installation and return operation were provided,. The icky negative point is that sim card eject pin wasn't solid enough, so it was immediately broken after attempt to use it.

Product Ordered:
Nano SIM card (500MB/Day) 17 Days Rental



U.S.A.

Good price , can use anywhere

Product Ordered:
SoftBank Pocket WiFi Unlimited 14 Days Rental



Italy

I've never had a connection problem. I've chosed the 14 day rental.

Product Ordered:
Pocket WiFi Docomo (500MB/day) 14 Days Rental



Denmark

Using this pocket wifi company was super easy and reliable! We picked up the package containing the pocket wifi from the airport post office right after we landed. The post office was easy to find, pick-up was fast and easy, and setting up the wifi and getting connected to the wifi took seconds. We had no problems with connection or the actual device throughout our 3 weeks in Japan (traveling both in large cities and in small mountain villages). Battery lasted a long time, we made sure to switch it off when we didn't use it and so we only had to charge it every 3-4 days. Dropping off the pocket wifi was super easy too; we just put everything in the pre-paid envelope that came in the package and put it in the mailbox at the same post office in Narita airport. I can recommend this company!

Product Ordered:
Pocket WiFi Docomo (350MB/day) 21 Days Rental



India

It is very simple to order, get delivery and use. Very good services, data connectivity and speed.

Product Ordered:
Pocket WiFi SoftBank Unlimited 60 Days Rental



Canada

A bit tough to install profile on some iPhones and bandwidth can be slow. But it works and I’m satisfied overall. Note that you need to delete the lightpocket profile under settings/general/profile before you can reuse your original SIM.

Product Ordered:
Nano SIM card (350MB/Day) 15 Days Rental
Nano SIM card (350MB/Day) 15 Days Rental
Nano SIM card (350MB/Day) 15 Days Rental
Nano SIM card (350MB/Day) 15 Days Rental



U.S.A.

We rented the 500MB WiFi. As far as connectivity and speed it was a great device. The device was mailed to our hotel. We mainly used it to get around using google maps, google translate, email and web searches. We exceeded the data limit two of the days then the speed slowed as expected. The rest of the trip we only turned it on when we were searching for something or lost which happened a lot. At home we rarely exceed 250MB of data so we thought the 500MB plan would be more than enough, but I guess we underestimated the data we would need. Next time we will go with the unlimited plan. Overall a good device at a reasonable price

Product Ordered:
Pocket WiFi Docomo (500MB/day) 14 Days Rental



Canada

Overall I am really satisfied with LightPocket. The process in receiving and returning it is so smooth. The wifi connection during my trip in Osaka and surrounding area is excellent. More than that, the battery last more than 12 hours. Amazing. Highly recommended.

Product Ordered:
Pocket WiFi SoftBank Unlimited 7 Days Rental



U.S.A

This was my first time using LightPocket and I was amazed how easy it was to receive and return. No paperwork or wait needed like a local store at airprts. It was delivered to my parents' home before my arrival and I just put it in the mail before my flight back to the U.S. at the end. I will be ordering again next time! The Pocket Wifi was very useful on my stating Japan ! Excellent customer service! .

Product Ordered:
Pocket WiFi SoftBank Unlimited 60 Days Rental



France

TThis was our first time ordering a pocket wifi from LightPocket and it was perfect! We were connected everywhere in Hokkaido and Osaka the Pocket Wifi was very fast and easy to use. LightPocket mailed the pocket wifi straight to our hotel and made it super easy for us to be able to get it and return it to them. the customer support is EXCELLENT!. They replied within 3 hours everytime. I am definitely ordering it again when I come back to Japan and would recommend it to everyone that's thinking about renting a pocket wifi from LightPocket.

Product Ordered:
Pocket WiFi SoftBank Unlimited 15 Days Rental



U.S.A.

I used the Pocket WiFi SoftBank Unlimited 15 Days Rental. It was amazing. I had it running pretty much all day and it lasted for the whole time we were out. We would go back to rest in the early evening and charge it back up so it would run all evening. The connection was as amazing. Could stream videos without an issue. Even worked in the subways when at the subway stops to check to make sure we were on the right route. Would definitely use it the next time I am in Japan. The customer service is great also. I wrote the wrong date on a comment and someone from the office emailed me to confirm which date I wanted the pocket wifi. Just drop it off at any mailbox to return it. Easy as can be.

Product Ordered:
Pocket WiFi SoftBank Unlimited 15 Days Rental



U.S.A.

Thank you so much LightPocket. You’re customer service was excellent. I live how prompted your customer care was with my concerns and questions. I will be using your product again in the near future! Pocket WiFi was extremely fast! I loved it! Well worth it’s price!

Product Ordered:
Pocket WiFi SoftBank Unlimited 8 Days Rental



Australia

Excellent customer service! The pocket WiFi was easy to use. We were in the countryside in Nagano for a part of the trip and it still worked just fine. I'm glad to have purchased a pocket wifi while traveling in Japan. It made getting around and sending messages back home super easy.

Product Ordered:
Pocket WiFi SoftBank Unlimited 26 Days Rental



Ukraine

Great and convenient way to get internet at basically any point in the Japan in your pocket. Device holds on one charge trough all day with 4 people using it. Also is provided with charging cable and can be recharged from any powerbank. Coverage is pretty great we didn’t get any blackouts during our trip. Would totally recommend for the price given

Product Ordered:
Pocket WiFi SoftBank Unlimited 19 Days Rental



France

I went to Wakayama and the wifi worked very well. We were fully satisfied with this Pocket WiFi.

Product Ordered:
Pocket WiFi SoftBank Unlimited 12 Days Rental



France

We were extremely pleased with the service. Our Pocket wifi was fast, reliable, easy to use and afforded us mobility throughout Japan. I would highly recommend LightPocket wifi to anyone travelling to Japan.

Product Ordered:
Pocket WiFi SoftBank Unlimited 14 Days Rental



Australia

Ordering pocket wifi router from Australia was pretty easy and we were pleased to find it was there for us to pick up at our hotel reception the day we checked in. The router worked a treat. We would highly recommend getting a pocket wifi router from LightPocket.

Product Ordered:
Pocket WiFi SoftBank Unlimited 16 Days Rental



Australia

During my staying in Wakayama, I needed a Pocket Wi-Fi. LightPocket was the best in my opinion. Communication is polite, fast and clear. When I picked up the device, it was fully charged and worked just fine ! Even far from cities, we could have access to the internet. It is easy to have and to return. I trully recommand LightPocket and I will certainly use the service again!

Product Ordered:
Pocket WiFi SoftBank Unlimited 61 Days Rental



Sweden

Very Good service! It is reliable and Not too expensive. pick up and return was simple. I have used LightPocket twice and have always been satisfied with the service.

Product Ordered:
Nano SIM card (350MB/Day) 91 Days Rental



Australia

Worked great from Tokyo to Kagoshima, with good speeds, will recommend to others.

Product Ordered:
Pocket WiFi SoftBank Unlimited 22 Days Rental



Canada

Fantastic. Pick up and return was simple. The pocket wifi was small and easy to use. We were travelling to very remote parts of Japan and it performed well for both coverage and battery life. A great solution when 2 people need to be connected at the same time. I would gladly recommend this service and will be using it again when we return.

Product Ordered:
Pocket WiFi Docomo (500MB/day) 22 Days Rental



United Kingdom

On arrival at Kansai/Osaka we went up one floor to the Post Office and exchanged the email from Light Pocket for this great powerful little device. We switched it on and entered the password and that was it we were connected to the internet. It has a long battery life up to 9hours and definitely saved us tens of Pounds. When leaving it was even simpler we just popped it in the post box in the prepaid envelope. Just brilliant, I recommend you get one without any hesitation. 5Star *

Product Ordered:
Pocket WiFi SoftBank Unlimited 10 Days Rental



Philippines

Lighpocket helped me in finding my hotel, food and train stations nearby, hyperdia services, google maps and information while on my train. Great connection I even uploaded my photos on Drive and OneDrive simultaneously :) You rock \m/

Product Ordered:
Pocket WiFi SoftBank Unlimited 8 Days Rental



U.S.A.

The device worked very well. It always worked when we were on land, the only time we didn't get a signal was when we were on a cruise ship far from shore. Battery life was excellent; the device never ran out of power even when being used most of the day. It was small and convenient, easy to put in our daypack or camera bag or in a pocket if needed. Picking up and returning the device was easy. I would definitely use the LightPocket wifi unit again.

Product Ordered:
Pocket WiFi SoftBank Unlimited 24 Days Rental



Denmark

Worked like a charm. Perfect delivery to our hotel and set up was very easy. Just turn it on. Great reception in every part of Japan we visited during our stay. Very easy to order, receive and return. Very fair price and good options for different products. And thank you for the handwritten note (To enjoy our stay in Japan)

Product Ordered:
Pocket WiFi SoftBank Unlimited 16 Days Rental



U.S.A.

LightPocket was a great choice for my two week trip to japan. The battery life was great! I used it all day to get around and by the end of the night it still had about 40-50?ttery left. Never had an issue connecting and always had fast LTE. Will definitely use LightPocket again for my next trip to Japan!

Product Ordered:
Pocket WiFi SoftBank Unlimited 15 Days Rental



India

It was very good service with easy to handle and tension free. I would like to use it again when in Japan.

Product Ordered:
Pocket WiFi SoftBank Unlimited 60 Days Rental



Russian Federation

Works as advertised, good coverage, good service

Product Ordered:
Nano SIM card (500MB/Day) 35 Days Rental



United Kingdom

LightPocket offer an easy and reliable service. Very simple to arrange and easy to make changes during the rental period. Very helpful staff, thank you.

Product Ordered:
Pocket WiFi SoftBank Unlimited 14 Days Rental



U.S.A.

LightPocket was easy to use and maintain. The device was small enough to fit in your pocket and the battery lasted most of the day. Internet speeds were great for use of general messaging and internet use.

Product Ordered:
Pocket WiFi SoftBank Unlimited 10 Days Rental



U.S.A.

Wonderful service! Our flight to Japan was cancelled. We were rebooked for the following day and ended up in a different city. LightPocket was able to send another device to us in a different location. The customer service was prompt and efficient. The device worked very well throughout Japan.

Product Ordered:
Pocket WiFi SoftBank Unlimited 11 Days Rental