No. The package price(s) + the flat rate shipping charge will be the total amount per order.
You may need to check your email Spam folder. If you still don't find it, please contact us.
At this point, we only accept credit card payment.
No. If you want to do so, please place an another order.
Yes. In that case, we will include several return envelopes for items with different return date.
At this point, we only accept credit card payment.
Please complete your order at least 5 days before the date you wish to start to use item.
No. You don't have to. The package will be delivered in the mailbox.
By the night before the start date, the item will be delivered to the place where you designated for pick-up. The date and time of delivery are cannot be fixed.
Yes. You can track your parcel once it is sent out. The tracking number of your order will be sent by email.
It varies depending on the final tracking status, which is shown on the tracking information. You can check it with the tracking number sent in Delivery email once the package is sent out. If the status is "Final delivery," which means delivery has been completed. For residential delivery, please check the mailbox. For hotel delivery, ask the hotel to check again in their mailbox. If the status is "Retention", the post office was unable to leave the package in your mailbox for some reason. Please look for in the mail box a delivery notice left by them. The English contact number will be written on the notice slip, and arrange redelivery by yourself. If the tracking information shows "Sent back to sender," it has been sent back to us due to an invalid address or other reasons. Please contact us.
We accept changes without any charges until 5 days before the start date. Please contact us by email immediately. For changes requested later than that, we will handle it with a fee as we would need to forward the package that has been sent out already. The transfer fee is 1000 yen, please complete the payment from here.
No. SIM card we offered is for data only. If you want to make voice calls, please use Line, Skype, Messanger, etc
No. At this point, we don't have that option. Please consider using messaging services such as Facebook or LINE instead.
We offer you unlimited data usage. Yet once 110MB is used per calendar day, the speed will be very slow, which will back to regular speed at midnight everyday.
Although our service allow tethering, it entirely depends on your device whether it works or not. Please check your device's functionality.
You will be connected to internet at pretty much all the places you go if your device is compatible with all of the following bands: Band 1, Band 19, and band 21. Yet, you might not able to be connected in places in mountains and suburbs if they have no signal. However, that is the same for the locals.
Please DO NOT CUT the card. If you cut it, you will be responsible for paying the replacement charges. If you noticed the card size is wrong for your device, or if you need to change the card size in the middle of the usage period, please contact us and we will replace it.
Our SIM card is compatible with all of 3G enabled devices, allowing lots of unlocked devices be connected. Yet, we still have a few cases not compatible. If you have a concern about it, please check your device's compatibility with the manufacturer. Even if you found that your device is not compatible with the SIM card after receiving it, we can give you a refund. Contact us immediately in that case.
Yes. As long as there is a stock, we can exchange the size. Please contact us immediately.
No, please DO NOT do it. When it returned, you will be responsible for paying the replacement charges as we consider the item is damaged.
You may connect up to 10 devices.
At the post office counter, please show your passport and the tracking number of the package, which will be sent by email once the package is sent out.
No, they can't. The post office does not release packages to anyone other than to the person who has the ID of the name on the package.
No. If the name on the package and your passport name do not match, you can not receive your package from the post office or hotel.
Please contact us immediately. After the package is sent out, we will forward your package to a new address with a fee of 1080 yen. Please complete the payment and request for package transfer from here.
Please contact us immediately. We will forward your package to a new address with a fee of 1080 yen. Please complete the payment and request for package transfer from here.
Yes, you can use post boxes at airports. Please refer to airport postbox locations page for airport postbox locations. At the airport, there is no postbox in areas after the security check. Please make sure you post the items before proceeding to the check.
Any post box in Japan located anywhere in cities or in the airports or some convenience stores. Please put the items in the return envelope, and drop it into a postbox. You can also do it at any post office.
No, you cannot. There is no problem with returning it early, however, we will not give a refund for that.
Please prepare an envelope, pay the postage and send all the rental items directly to our office address shown below. Note that we will not reimburse you for the return postage. You are also able to use a prepaid envelope at the post office (Letter Pack Lite), which cost you 360 yen.
Yes. Please prepare a new envelope, not using the envelope we provide as it cannot be used for international shipping. Pay the postage and send all the items directly to our office address below. We recommend you use a service that provides a tracking number such as EMS as we cannot be responsible if it gets lost. We count the days that take for shipping as part of the "rental period," and please consider extending your rental period to cover the days that will take for shipping, which is cheaper than the late charges. If you use standard mail, it could take 2-3 weeks. Please check with your local post office and extend the period accordingly.
Yes. If you are not likely to post the package on the return date, please consider extending your rental period beforehand. Extending your rental is cheaper than the late charges. If the item is not returned even after 5 days from the return date without any notice, the replacement charges will be charged to your credit card. Please read this page.
We are able to confirm that from the post mark on the return envelope as well as the data usage history of each item. You do not have to worry about how long it will take to get to us as long as you post it back in time. We will send an e-mail to you telling your return is completed correctly, which will take 3 business days in average.
No, you can't. Our prices are not based on the actual amount of data but on the period booked by you.
Yes. We give some refund for both. Please note that they must be posted to return within 2 days from the rental start date. Please enclose the Refund Request Slip included in the package to get a refund.
We will check the postmark on the return envelope and will not issue any refund unless it is posted by the above-mentioned date.
Visit
Refund/Cancel to see the refund rate and more.
Yes. In case for orders cancelled 5 days or more prior to the start date, we issue a full refund. For cancellation made later than that, we issue some refund. Please contact us by email immediately if you need to cancel your order. Read more about Refund/Cancel to see the refund rate and more.
After you extended, we will send you a notification indicating the updated return date. And you can confirm your rental period at My Page. Please note that if you purchase the extension plan at night or on the weekend, you will be receiving the notification email on the next working day.
Please log in to My Page and purchase extension plans by the return date.
No, you cannot. If you cut the SIM card, it is considered damaged, and you will be responsible for paying the replacement charges.
Please contact us immediately. We have had the same kind of cases in which many customers got their lost phones returned after a while. The police will contact us if a phone with our SIM card is reported as a lost item.
If you are going to be late, we recommend to extend the rental period as it might be lower the total cost.
ItemLate Charges(day)Replacement Charges
SIM card350 YEN5,500 YEN
Pocket WiFi Lite550 YEN20,000 YEN
Pocket WiFi Premium820 YEN24,000 YEN
Late charges
Late charges will be billed on the your credit card if the rental item is not posted by the midnight on the return date.
Consider extending your rental period if you are going to be late as it will be cheaper than paying the late charges.
To extend it, select "Extend" icon at "Extend" section in My Page.

Replacement
If you miss returning the rental item 5 days after the return date without any notice, we consider it lost. We will charge you for it as replacement cost. This will be applied for breaking or losing the item as well. It will be billed on your credit card once they are applied.


We issue a full refund for orders canceled 5 days or more prior to the start date.
Time of cancellation is established upon arrival of your email to us. For cancellations made later than that, a fee will be charged as shown below.
The balance will be paid back to your credit card.
To cancel your order, please contact us by email immediately.Refund/Cancel