|Network||Docomo 4G (LTE) / 3G|
|High Speed Data Allowance||500MB/day|
|High Speed Connection||256Mbps (Best Effort)|
*Down to 256 Kbps over 500MB/day. The limination will be lifted the following day.
|Coverage||100% of the population|
|Frequencies||LTE: Band 1 (2100MHz), Band 19 (800MHz), Band 21 (1500MHz) W-CDMA / HSPA (UMTS): Band 1 (2100MHz), Band 19 (800MHz)|
Can I make a phone call?
Our SIM is data communication only, meaning you cannot neither make a phone call nor use SMS and MMS.
Do I need to return the SIM card?
Yes, our SIM card is a rental item, and it needs to be returned. Please put the SIM card and the SIM holder in the prepaid return envelope we provide, and drop it into the mailbox anywhere in Japan by the midnight of the return date. No return fee.
What do I need to do after I inserted the SIM card?
You'll need to set the APN to your device. please see APN setting.
Can I use tethering hotspot feature?
Basically our SIM supports tethering. But whether it works or not depends on your device. You had better check it out to confirm compatibility beforehand.
What devices are compatible?
Your device has to be UNLOCKED (SIM-free).
The device must support one of the following frequency
4G: Band 1 (2100MHz) / Band 19 (800MHz) / Band 21 (1500MHz) / Band 3 (1800MHz, Only some areas)
3G: Band 1 (2100MHz) / Band 19 (800MHz)
Not sure what network technology your device supports?
Check your smartphone's compatibility at Will My Phone Work
Country: Japan, Carriers:NTT docomo
Can I cancel my reservation?
We issue a full refund when an order is cancelled before 5 days or more prior to the start date(Pick up date). There are some charges for the cancellation made later than that.
All in all I was very happy with the service. I had no problems with delivery and the simcard worked perfectly. The only drawback I experienced was that the instructions were not extremely clear on how to adjust my phone (iphone) to have the mobile network details (APN details) setup. It did not say I should download the profile details while connected to Internet from another network (possibly a Wifi). I strictly followed the instructions, so I replaced my simcard but I could not download the profile (as my mobile network was not setup properly at that moment). It took me quite a long time and many attempts until I realized that I perhaps try downloading the profile over wifi. I almost returned the simcard for that. I strongly suggest you make this detail clear in your otherwise quite clear instructions.
Product Ordered :
Nano SIM card (500MB/Day) 21 Days Rental
|Item||Late Charges(day)||Replacement Charges|
At airports, hotels, post offices, and even at residences. We will deliver the rental item to almost wherever you'll be staying.
Find more at: How to Receive the Rental Items
Put the items into the postage-paid return envelope we provide, and drop it into a mailbox anywhere in Japan by midnight of the return date.
Find more at: How to Return the Rental Items