|Narita Airport Terminal 1||Terminal 1, 4th Floor (Departure Lobby)||8:30 - 20:00 (All year round)||Map|
|Narita Airport Terminal 2||3rd Floor (Departure Lobby)||8:30 - 20:00 (All year around)||Map|
|Narita Airport Terminal 3||Please use the post office in Terminal 2||-||-|
|Kansai Airport||Terminal 1 Bldg., 2nd Floor South||9:00 - 17:00 (All year around)||Map|
|New Chitose Airport||Domestic Terminal Bldg., 2nd Floor||9:00 - 17:00 (All year around)||Map|
|Chubu Centrair Airport||Welcome Garden, 1st Floor||9:00 - 17:00 (Weekdays only)||Map|
|Haneda Airport||Terminal 1, 1F Market Place||9:00 - 17:00 (Weekdays only)||Map|
Pick Up from Japan Post Office
Please show the counter personnel the tracking number and your passport at the airport post office. Once the package is sent, you will receive a Delivery Information email with the tracking number. You can also check the tracking number of your package from My Page.
We recommend you choose airport post office as the pick up point only if you have plenty of time before the post offices close, in case the flight delays and etc.
Narita Airport Terminal 3
Terminal 3 has no post office. If you arrive at terminal 3, please choose the post office in Terminal 2 as the pickup point so that you can collect the package there. Terminal 2 is just 5 minutes away from Terminal 3 on a free shuttle.
Narita Airport Official Website
Haneda Airport has a post office in Domestic Terminal 1. You can get to Terminal 1in ten minutes on a free shuttle bus from the International Terminal.
Haneda Airport Shuttle Buses
You can receive your package at any post office in Japan. If you worry about the address, we highly recommend that you select a post office as the pickup point. Post offices are very useful, and some post offices are open 24 hours a day.
Find post offices at JAPAN POST GROUP Official Website or Useful Post office
Can you forward the package to a hotel if I couldn't pick it up at the airport?
Of course. Contact us by email as soon as possible and apply for the Transfer Fee.
Until five (5) days before the start date, we will accept your request to change the delivery address free of charge. Within the five (5) day window, we will change the delivery location for a fee of 1000 yen. Please complete the payment from the link below and enter the order number with the new address in the message box on the order page.
|Item||Late Charges(day)||Replacement Charges|
|WIFI docomo (200MB/Day)||¥550||¥20,000|
|WIFI docomo (350MB/Day)||¥600||¥21,000|
|WIFI docomo (500MB/Day)||¥680||¥22,000|