Airport Post Offices
8:30 - 20:00 (All year round) | Terminal 1, 4th Floor (Departure Lobby)
8:30 - 20:00 (All year around) | 3rd Floor (Departure Lobby)
please choose the post office in Terminal 2 as the pickup point
9:00 - 17:00 (All year around) | Domestic Terminal Bldg., 2nd Floor
9:00 - 17:00 (Weekdays only) | Welcome Garden, 1st Floor
9:00 - 17:00 (Weekdays only) | Terminal 1, 1F Market Place
The post offices that are being used as alternatives to the closed Kansai Airport Post Office are as follows
Tenoji Mio Post Office
10:00-18:00(Everyday)
Adjacent to Tennoji Station, this post office is extremely convenient for people using Tennoji Station.
Osaka Minami Post Office
08:00-18:00(Everyday)
This post office is located in Shinsaibashi, one of the bustling districts in Osaka. As many people visit Shinsaibashi, there are also numerous individuals who choose this post office to receive our WiFi .
Osaka Chuo Post Office
09:00-18:00(Everyday)
This post office is located adjacent to Osaka Station (Umeda Station). Due to the high number of station users, there are also many people who choose this post office to receive our WiFi services.
These post offices listed here can be selected as pickup locations when placing an order.
Even if the hotel's address is incorrect, if the hotel's website and phone number are entered when you order, We will updated to the correct address.
How Pick Up from Japan Post Office
Please show the counter personnel the tracking number and your passport at the airport post office.
Once the package is sent, you will receive a Delivery Information email with the tracking number. You can also check the tracking number of your package from My Page.
We recommend you choose airport post office as the pick up point only if you have plenty of time before the post offices close, in case the flight delays and etc.
Narita Airport Terminal 3
Terminal 3 has no post office. If you arrive at terminal 3, please choose the post office in Terminal 2 as the pickup point so that you can collect the package there. Terminal 2 is just 5 minutes away from Terminal 3 on a free shuttle.
Narita Airport Official Website
Haneda Airport
Haneda Airport has a post office in Domestic Terminal 1. You can get to Terminal 1in ten minutes on a free shuttle bus from the International Terminal.
Haneda Airport Shuttle Buses
Pick Up is available at Any Post Office in Japan
You can receive your package at any post office in Japan. If you worry about the address, we highly recommend that you select a post office as the pickup point. Post offices are very useful, and some post offices are open 24 hours a day.
Find post offices at JAPAN POST GROUP Official Website or Useful Post office
To Receive Your Package At The Post Office
To receive your package, please show the clerk the tracking number in the e-mail sent from us to you after your order is shipped. You'll be asked to show your passport to the counter personnel, and to provide a signature for confirmation. If the name on the package and the name on your passport do not match, they will not release your package.FAQ
Can you forward the package to a hotel if I couldn't pick it up at the airport?
Of course. Contact us by email as soon as possible and apply for the Transfer Fee.
Can I change the delivery address?
Until five (5) days before the start date, we will accept your request to change the delivery address free of charge. Within the five (5) day window, we will change the delivery location for a fee of 1000 yen. Please complete the payment from the link below and enter the order number with the new address in the message box on the order page.
Transfer Fee
Notes on the Rental Period
Rental Start Date
By the night before the start date, the item will be delivered to designated location.
Rental End Date
Your rental ends at midnight on your return date. Before that time, please make sure you drop off the return envelope with all items, into a postbox.
How do we know when the return envelope was posted?
We are able to confirm that from the postmark on the return envelope, as well as from the data usage history of each item. You do not have to worry about how long it will take to get to us as long as you mail it on time. We will send an e-mail to you telling your return is completed correctly, which will take about three (3) business days in average.
If you are going to be late, we recommend to extend the rental period as it might be lower the total cost.
| Item | Late Charges(day) | Replacement Charges |
|---|---|---|
| SIM CARD(Rental) | ¥650 | ¥6500 |
| Pocket Wi-Fi(Rental) | ¥720 | ¥24,000 (¥12,000 with Insurance) |
Late charges will be billed on the your credit card if the rental item is not posted by the midnight on the return date.
Consider extending your rental period if you are going to be late as it will be cheaper than paying the late charges.
To extend it, select "Extend" icon at "Extend" section in My Page.
Replacement
If you miss returning the rental item 5 days after the return date without any notice, we consider it lost. We will charge you for it as replacement cost. This will be applied for breaking or losing the item as well. It will be billed on your credit card once they are applied.
