When you return an item, your refund and how your refund is issued may differ
depending on the condition of the item or the reason of the return.


Defective Rental Item
(Full Refund)
Please note that you must post the rental item in the return envelope we provided within 2 days from the start date.
We issue a full refund after we confirm it is defective.

Unavailable
(Partial Refund)
In case your device is locked or was not compatible with any frequency band in Japan.
Or your destinations/accomodations are out of internet coverage area.
Please note that you must post the rental item in the return envelope we provided within 2 days from the start date.
We issue a refund, excluding shipping fee and handling fee.


Could Not Pickup at Airport
(Partial Refund)
You do not want to transfer the rental item after you could not receive it at the airport,
where you set the point to pickup when you order.
In that case, please contact us by e-mail immediately. We issue a refund, excluding shipping fee and handling fee.
Otherwise, we can not issue a refund.


In Case of Partial Refund, Handling and Shipping Fees Will Be Subtracted As Below (excluding tax)

ItemFee
SIM card¥840 (¥300 Handling fee + ¥540 Shipping fee)
Pocket WiFi Premium¥1940 (¥1400 Handling fee + ¥540 Shipping fee)
Pocket WiFi Lite¥1540 (¥1000 Handling fee + ¥540 Shipping fee)

Cancel Before Order Shipped
(Full Refund)
We issue a full refund for the order before it is shipped. Please contact us by e-mail immediately.
Your e-mail must be sent by 5 days before the rental start date as we ship the item after that.
If you do not contact us in advance, we can not issue a refund.


Cancel After Order Already Shipped
(Partial Refund)
We issue a partial refund for the order after it already is shipped as we need to do some procedures to take it back.
If you do not contact us in advance, we can not issue a refund.


In Case of Partial Refund, Handling and Shipping Fees Will Be Subtracted As Below (excluding tax)

ItemFee
SIM card¥840 (¥300 Handling fee + ¥540 Shipping fee)
Pocket WiFi Premium¥1940 (¥1400 Handling fee + ¥540 Shipping fee)
Pocket WiFi Lite¥1540 (¥1000 Handling fee + ¥540 Shipping fee)