Put the items in the return envelope, and drop it into a postbox by the midnight on the return date
Return postage is NOT required as we use a prepaid envelope.
Postboxes in Japan are red and are located anywhere in cities or in the airports or some convenience stores.
At the airport, there is no postbox in areas after the security check.
Please make sure you post the items before proceeding to the check.
Please prepare an envelope, pay the postage and send all the rental items directly to our office address shown on the bottom of this page.
Note that we will not reimburse you for the return postage.
Please go to any Japan Post Office or Lawson convenience store and get (Letter Pack Lite), which cost you 360 yen.
Please consider extending the rental period as extending rental is cheaper than paying the late charges:Extension Package Prices
Please prepare a new envelope, not using the envelope we provide as it cannot be used for international shipping.
Pay the postage and send all the items directly to our office address below.
We recommend you use a service that provides a tracking number such as EMS.
We count the days that take for shipping as part of the "rental period".
Please extend your rental period to cover the days that will take for shipping.
If you use standard mail, it could take 2-3 weeks. Please check with your local post office and extend the perod accordingly.
To extend the rental period, please log in My Page
Our Office Address
LightPocket Customer Support
3-6-8-7F Ningyocho Nihonbashi Chuo-ku, Tokyo
Rental Start Date
By the night before the start date, the item will be delivered to the place where you designated for pick-up.
Rental End Date
Rental ends at the midnight on your return date. Before that time, please make sure you drop off the return envelope with all items into a postbox.
How do you know when the return envelope was posted?
We are able to confirm that from the post mark on the return envelope as well as the data usage history of each item.
You do not have to worry about how long it will take to get to us as long as you post it back in time.
We will send an e-mail to you telling your return is completed correctly, which will take 3 business days in average.
If you are going to be late, we recommend to extend the rental period as it might be lower the total cost.
|Item||Late Charges(day)||Replacement Charges|
|SIM card||350 YEN||5,500 YEN|
|Pocket WiFi Lite||550 YEN||20,000 YEN|
|Pocket WiFi Premium||820 YEN||24,000 YEN|
Late charges will be billed on the your credit card if the rental item is not posted by the midnight on the return date.
Consider extending your rental period if you are going to be late as it will be cheaper than paying the late charges.
To extend it, select "Extend" icon at "Extend" section in My Page.
If you miss returning the rental item 5 days after the return date without any notice, we consider it lost. We will charge you for it as replacement cost. This will be applied for breaking or losing the item as well. It will be billed on your credit card once they are applied.